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at home

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HOME / CUSTOMER SERVICES - Our promise to you

Our promise Our promise to you

Do you offer a guarantee?
We offer a 30 day money back guarantee on all our items.

I emailed customer services and I haven't heard back yet
We're sorry we haven't got back to you yet. We aim to respond to your email within 5 working days of receiving it (excluding weekends). We will send an automatic reply acknowledging your email. If you haven't received this, then we haven't received your original email and you'll need to send it again.

How do I contact customer services?
You can email us on services@vieathome.com or call us on 0845 300 8022 (Monday to Friday 8:30am - 5:15pm)